Your privacy matters to us. This page explains exactly what information we collect, why we collect it, and how we keep it safe — so you can play on 21 apk with full confidence.
A clear breakdown of the personal data 21 apk gathers when you use our platform.
When you create an account on 21 apk, we collect the personal information you provide during sign-up, including your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement for gaming in the Philippines and to set up your account correctly. We also collect your preferred username and the password you create, though passwords are stored in an encrypted format and are never visible to our team. Your registered contact details are used to send you account notifications, security alerts, and important platform updates. Keeping this information accurate and up to date is your responsibility, and you can update it at any time through your account settings.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash or Maya account details, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or complete e-wallet credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction history is retained on your account so you can review your financial activity at any time. This data is also used to detect and prevent fraudulent transactions, chargebacks, and money laundering activity in compliance with Philippine financial regulations. We may request additional documentation, such as a government-issued ID, to verify your identity before processing larger withdrawals.
We automatically collect data about how you interact with the 21 apk platform, including the games and betting markets you access, the bets you place, your session duration, and the features you use most frequently. This usage data helps us improve the platform experience, identify technical issues, and personalise the content shown to you. We also collect device information such as your operating system, browser type, screen resolution, and IP address to ensure the platform displays correctly on your device and to support security monitoring. Log data — including login timestamps, page visits, and error reports — is retained for a limited period for troubleshooting and audit purposes. None of this usage data is sold to third-party advertisers.
When you contact our support team, submit a complaint, or respond to a survey, we collect the content of your messages along with your account details and any attachments you provide. This information is used solely to resolve your query, improve our service quality, and maintain a record of interactions for compliance purposes. If you opt in to receive promotional communications from us, we will use your registered email address or mobile number to send you relevant offers and platform news. You can opt out of marketing messages at any time by updating your communication preferences in your account settings. We will never send unsolicited messages to players who have not opted in, and we will never share your contact details with third-party marketing companies.
Everything you need to know about how your information is handled once we have it.
21 apk processes your personal data for several clearly defined purposes, all of which are necessary to operate a safe and compliant gaming platform in the Philippines. The primary purpose is to provide you with access to our sports betting, bingo, and casino-style games, and to process your deposits and withdrawals accurately and securely. We also process your data to verify your identity, confirm your eligibility to play, and comply with our legal obligations under Philippine law, including anti-money laundering and responsible gaming requirements. Your data may be used to detect and investigate suspicious account activity, protect the integrity of our platform, and enforce our Terms and Conditions. Where you have given your consent, we may also use your data to send you personalised promotions and platform updates that are relevant to your interests as a Filipino player.
Your personal data is stored on secure servers that use industry-standard encryption to protect against unauthorised access, data breaches, and loss. Access to your data is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are bound by strict confidentiality obligations. We retain your account data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request the deletion of your account, we will process that request in accordance with our legal retention requirements and confirm the outcome to you in writing.
We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes — full stop. However, we do share limited data with trusted service providers who help us operate the platform, such as payment processors, identity verification providers, and technical infrastructure partners; these providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event that 21 apk undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party data sharing is governed by data processing agreements that require the same standard of protection we apply ourselves.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legal basis for us to continue holding it. You also have the right to object to certain types of processing, such as direct marketing, and to withdraw your consent for optional data uses at any time without affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, you can contact our support team through the platform, and we will respond to your request within a reasonable timeframe. We will never charge you a fee for exercising your data rights, and we will not discriminate against you in any way for doing so. If you believe your data rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
If you have any concerns about how your data is handled, our support team is ready to help. You can also visit our FAQ page for quick answers, or create an account and manage your privacy settings directly.